FAQ

Each product page includes a size chart with measurements in centimeters. Measure yourself and compare your results with the chart.

If you are hesitating between two sizes or are unsure about your choice, please contact us. We will help you choose the right size and fit.

To accurately determine your size, it is important to correctly measure your bust, under-bust, waist, and hip circumference, depending on the model.

The fit may vary depending on the model. Check the recommendations on the specific product card or message us – we will help you choose a more comfortable option.

Write to us in Direct or contact our support team. We will help you.

For products that come into direct contact with the skin, we are particularly careful when choosing materials.

The main material of our models is MicroModal: an extremely soft and skin-friendly fiber based on cellulose.

For the gusset, we use MicroLyocell.

The detailed composition of each product is indicated on its product page.

Materials certified under OEKO-TEX® Standard 100 have been tested for regulated harmful substances in accordance with the standard's requirements.

This is especially important to us, as underwear comes into direct contact with the skin.

Because for us, comfort begins with the material.

We looked for a fabric that would be soft, pleasant against the skin, and comfortable for long-term wear - not just for a special moment, but every day.

We recommend a delicate wash at a temperature up to 30°C using a mild detergent without bleach. Do not wring the item and avoid drying it on a radiator or in direct sunlight.

Always check the specific label of the item for precise recommendations.

Yes, if permitted by the recommendations for the specific model. Choose the delicate cycle and use a special laundry bag.

Choose the model, color, and size, add the item to your cart, and proceed to checkout.

You will receive a confirmation after placing your order.

Payment is made in full before the order is shipped. Available payment methods: via IBAN details, MonoPay, and WayForPay. Cash on delivery is not available.

If the order has not yet been sent for shipment, contact us as soon as possible - we will check if we can make changes.

Delivery

We ship orders from Monday to Friday.

If payment is completed before 3:00 PM, we ship on the same day. If later, we ship on the next business day. As soon as we ship, your package will appear in the Nova Poshta app — you can track it there.

Nova Poshta delivers in 1–3 days, depending on the city. Sometimes it may take longer due to weather, holidays, or delays on the carrier's side.

Delivery cost

Orders over 5000 UAH — free.
Orders under 5000 UAH — according to Nova Poshta rates.

Shipping days: Monday, Tuesday, Wednesday, Thursday, Friday

Payment before 3:00 PM — shipped the same day

Payment after 3:00 PM — shipped on the next shipping day

Estimated delivery time via Nova Poshta is 1-3 days, depending on the city.

Once shipped, you will receive a tracking number to monitor your package.

Delivery cost:

free for orders over 5000 UAH

per NP rates for orders under 5000 UAH

After shipment, we will send you the tracking number, which you can use to track your parcel.

The possibility of a return or exchange depends on the product category and its condition. 

Special hygiene requirements apply to intimate goods.

Exchange and Return Policy

Please write to us within the specified timeframe after receiving your order. We will check the possibility of an exchange based on the product category, its condition, and the current TONIMOOD policy.

Once we have received and inspected your return, we will notify you of the refund status.

Exchange and Return Policy

Leave your email on the product page, and we will notify you when the required size is back in stock.

Every TONIMOOD order is packed in our signature packaging.

Yes. Enter the recipient's address when placing your order.